24/7 Support
Help when
you need it.
Restaurants don't keep office hours — and neither do we. Setup help, technical support, and onboarding are included in every ShopexHub plan. We're based in Belgium and speak your language.
Support is included in every plan — no extra fee, no support tiers
Based in Oostende — we understand local restaurant operations
We help you go live — menu setup, printer configuration, staff training
What's included
Support that actually helps
Onboarding included
We walk you through every step of setup — menu configuration, payment connection, printer setup, and staff training. You're not left to figure it out alone.
Chat support
Reach us via live chat directly from your dashboard. Fast responses for urgent issues during service — you get a real answer, not a ticketing queue.
Email support
For non-urgent questions, email info@shopexhub.be. We respond within one business day — often the same day.
Belgian-based team
We're based in Oostende. We understand Belgian restaurant operations, local payment methods, compliance requirements, and the languages your staff speak.
Printer setup assistance
Configuring receipt printers can be fiddly. Our team helps you connect your printer to the Bridge app and test it before you go live.
Help center
Step-by-step guides, video walkthroughs, and answers to common questions — available 24/7 so you can self-serve at any hour without waiting for a reply.
Why it matters
Going live is only the beginning
Most restaurants have a question or two during setup, then again when something changes — a new printer, a staff member who needs training, a menu overhaul. We're here for all of it.
Common questions
How do I reach support?
Via chat from your dashboard, or by email at info@shopexhub.be. For urgent issues during service hours, chat is the fastest route.
Is onboarding included in all plans?
Yes — every new restaurant gets onboarding help at no extra cost. We help you set up your menu, connect payments, and configure printing before you take your first order.
What languages do you support?
We support Dutch, French, and English. As a Belgian company, we work with restaurants across Belgium in whichever language you prefer.
Can you help with menu setup?
Yes. If you need help importing or configuring your menu, our team can do it for you — especially for larger menus with many modifiers and categories.
We're with you from day one
15-day free trial. Setup help included. No credit card required.