Terms of Service
Last updated: March 2026
1. Acceptance of Terms
By accessing or using ShopexHub's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Description of Service
ShopexHub provides an online ordering platform for restaurants, including:
- Website creation and hosting
- Menu management tools
- Order processing system
- Payment processing integration
- Customer management features
3. Account Registration
3.1 Eligibility
To use ShopexHub, you must:
- Be at least 18 years old
- Own or operate a legitimate food service business
- Provide accurate and complete registration information
- Maintain the security of your account credentials
3.2 Account Responsibility
You are responsible for:
- All activity that occurs under your account
- Maintaining accurate account information
- Notifying us immediately of unauthorized access
- Ensuring your content complies with applicable laws
4. Subscription and Payments
4.1 Pricing
Subscription fees are as displayed on our pricing page at the time of purchase. All prices are in Euros (€) and exclude VAT unless otherwise stated.
4.2 Billing
- Subscriptions are billed monthly in advance
- Payment is due on the same date each month
- Failed payments may result in service suspension
- You can upgrade or downgrade your plan at any time
4.3 Cancellation
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial months.
5. Acceptable Use
You agree not to use ShopexHub to:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Distribute malware or harmful code
- Send spam or unsolicited communications
- Misrepresent your business or products
- Process fraudulent transactions
- Harass, abuse, or harm others
6. Content and Data
6.1 Your Content
You retain ownership of all content you upload to ShopexHub, including:
- Restaurant information and descriptions
- Menu items, prices, and photos
- Customer data collected through your website
- Branding and logos
6.2 Our License
You grant ShopexHub a limited license to use your content solely to:
- Provide and improve our services
- Display your website to visitors
- Process orders and payments
- Send notifications to you and your customers
6.3 Data Ownership
Your customer data belongs to you. We will never:
- Sell your customer data to competitors
- Use your data to compete with your business
- Contact your customers for marketing purposes
7. Service Level and Support
We strive to maintain 99.9% uptime. However:
- Occasional maintenance downtime may occur
- We are not liable for losses due to service interruptions
- Support is provided via email during business hours
- Feature requests are considered but not guaranteed
8. Termination
We may suspend or terminate your account if you:
- Violate these Terms of Service
- Engage in fraudulent activity
- Fail to pay subscription fees
- Use the service for illegal purposes
9. Limitation of Liability
To the maximum extent permitted by law:
- ShopexHub is provided "as is" without warranties
- We are not liable for indirect, incidental, or consequential damages
- Our total liability is limited to fees paid in the 12 months prior
- We are not responsible for third-party services (e.g., payment processors)
10. Indemnification
You agree to indemnify and hold ShopexHub harmless from claims arising from:
- Your use of the service
- Your content and menu items
- Violations of these terms
- Your business operations
11. Changes to Terms
We may update these Terms of Service periodically. We will notify you of significant changes via email or through our platform. Continued use after changes constitutes acceptance.
12. Governing Law
These Terms are governed by the laws of Belgium. Any disputes shall be resolved in the courts of Oostende, Belgium.
13. Contact Information
For questions about these Terms:
- Email: legal@shopexhub.be
- Address: ShopexHub Technologies Inc., Oostende, Belgium
14. Entire Agreement
These Terms constitute the entire agreement between you and ShopexHub regarding our services, superseding any prior agreements or understandings.