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Terms of Service

Last updated: March 2026

1. Acceptance of Terms

By accessing or using ShopexHub's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Service

ShopexHub provides an online ordering platform for restaurants, including:

  • Website creation and hosting
  • Menu management tools
  • Order processing system
  • Payment processing integration
  • Customer management features

3. Account Registration

3.1 Eligibility

To use ShopexHub, you must:

  • Be at least 18 years old
  • Own or operate a legitimate food service business
  • Provide accurate and complete registration information
  • Maintain the security of your account credentials

3.2 Account Responsibility

You are responsible for:

  • All activity that occurs under your account
  • Maintaining accurate account information
  • Notifying us immediately of unauthorized access
  • Ensuring your content complies with applicable laws

4. Subscription and Payments

4.1 Pricing

Subscription fees are as displayed on our pricing page at the time of purchase. All prices are in Euros (€) and exclude VAT unless otherwise stated.

4.2 Billing

  • Subscriptions are billed monthly in advance
  • Payment is due on the same date each month
  • Failed payments may result in service suspension
  • You can upgrade or downgrade your plan at any time

4.3 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial months.

5. Acceptable Use

You agree not to use ShopexHub to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Distribute malware or harmful code
  • Send spam or unsolicited communications
  • Misrepresent your business or products
  • Process fraudulent transactions
  • Harass, abuse, or harm others

6. Content and Data

6.1 Your Content

You retain ownership of all content you upload to ShopexHub, including:

  • Restaurant information and descriptions
  • Menu items, prices, and photos
  • Customer data collected through your website
  • Branding and logos

6.2 Our License

You grant ShopexHub a limited license to use your content solely to:

  • Provide and improve our services
  • Display your website to visitors
  • Process orders and payments
  • Send notifications to you and your customers

6.3 Data Ownership

Your customer data belongs to you. We will never:

  • Sell your customer data to competitors
  • Use your data to compete with your business
  • Contact your customers for marketing purposes

7. Service Level and Support

We strive to maintain 99.9% uptime. However:

  • Occasional maintenance downtime may occur
  • We are not liable for losses due to service interruptions
  • Support is provided via email during business hours
  • Feature requests are considered but not guaranteed

8. Termination

We may suspend or terminate your account if you:

  • Violate these Terms of Service
  • Engage in fraudulent activity
  • Fail to pay subscription fees
  • Use the service for illegal purposes

9. Limitation of Liability

To the maximum extent permitted by law:

  • ShopexHub is provided "as is" without warranties
  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability is limited to fees paid in the 12 months prior
  • We are not responsible for third-party services (e.g., payment processors)

10. Indemnification

You agree to indemnify and hold ShopexHub harmless from claims arising from:

  • Your use of the service
  • Your content and menu items
  • Violations of these terms
  • Your business operations

11. Changes to Terms

We may update these Terms of Service periodically. We will notify you of significant changes via email or through our platform. Continued use after changes constitutes acceptance.

12. Governing Law

These Terms are governed by the laws of Belgium. Any disputes shall be resolved in the courts of Oostende, Belgium.

13. Contact Information

For questions about these Terms:

  • Email: legal@shopexhub.be
  • Address: ShopexHub Technologies Inc., Oostende, Belgium

14. Entire Agreement

These Terms constitute the entire agreement between you and ShopexHub regarding our services, superseding any prior agreements or understandings.